All membership plans have a minimum duration of 6 months. If you no longer wish to continue your chosen plan, you must request a downgrade before the end of the 6-month period.
You may upgrade your membership plan at any time. To do this simply go to your seller panel under Profile > Membership Plan > Click on Change Plan.
No, you are not allowed to list or sell any product that does not belong to you.
Up to 3 items if you sign up as a "Maker". Up to 30 items if you sign up as a "Crafter". Up to 90 items if you sign up as "Master". Up to 300 items if you sign up to our "Special" plan.
You can upgrade your membership to list more products. To do this simply go to your seller panel under Profile > Membership Plan > Click on Change Plan. Please contact The Accessory Circle admin at email@example.com if you seek for more listings than the membership plans allow.
All membership plans (except ‘Maker’) benefit from a Free 14-day Trial Period and you can cancel without charges during this time. After the Trial Period, you agree to pay monthly installments for at least six (6) months (183 days) after the 14-day free trial period.
You may request to deactivate your membership within the Trial Period to obtain a full refund. This refund does not include the one-time joining fee. Membership deactivation requests must be made by writing to TAC at firstname.lastname@example.org. After the first 6 months of payment you will be able to cancel at any time and will only be charged for the remainder of that month.
There is a 'Seller Login' link at the end of every page on the website. Alternatively click here to login.
Under Profile > My Account, scroll down to 'Delivery days'.Delivery days = Number of days you need to ship the order - e.g. 3 days.Delivery method name = The name of the courier that you use - e.g. DHL.Delivery time = Number of days the order will take to arrive - e.g. 5 - 10 days.Other information = The locations that you ship to - e.g. Ships to: Europe, USA, Australia. (Watch the shipping zones tutorial below to learn more)Return days = Number of days a customer has to log a return - e.g. 14 days.Refund days = Number of days you need to process the refund - e.g. 14 days.Other policy = Your returns policy - e.g. No returns and refunds for sale items
If you are going away you must change your store status so that customers know there will be delays to their order. To set your store status to away, click Profile > My Account > Seller Vacation Configuration (right hand side of page) > Configure > Enable vacation and enter the dates you will be away > Save.
This depends on your membership plan. You cannot add more products than permitted by your membership plan. You will need to delete some older products first or upgrade your membership to sell more products.
In your seller panel Click Products > Product Listing > +Add Product. Under Product, choose Normal product. Fill in the product details as required. Watch our video tutorial on 'How to list a product'.
You will need to collect two different measurements to help in listing your products properly. The first required weight which is under the 'Shipping Details' section is known as the 'dimensional' weight’ and isrelated to the size of the box that you will ship an item in.
To calculate this simply multiply the height x length x width of the box in centimetres (cm) and divide by 5 e.g. For a box with measurements 25 x 25 x 25 cm --> 25 x 25 x 25 = 15625 --> then divide by 5 --> 15625/5 = 3125 g.
The second required weight you need to collect is that of the actual product. Simply measure in grams and enter as is.
Please read the below questions on shipping zones and shipping rates to understand more about how the weight is used to calculate shipping costs.
We understand that there are many subtle variations of colours that could describe your products, however each product can only have one colour selected. In order to maximise visibility of your products in searches we have used colour names that describe a broad range of colour variations. Our advice is to choose the main colour of your item when selecting the colour.
Accessories listed on TAC cannot be sold elsewhere unless you have enough products to fulfil all orders at the same time.
Each product must be represented by at least 3 images taken from different angles that allow the whole product to be visible.
You are required to upload a minimum of 3 images to cover all angles of the product.
Photos should either be taken against a plain background or professionally staged. For the best display, the image should be cropped so that it is square (max size 1024 x 1024 pixels, less than 5 MB). If the first image (the cover image) does not meet the requirements it will need to be clipped to remove the background.
Yes! You can add up to 10 images per product.
Yes this can be done in your seller panel under Products > Product Listing > Action ... > Edit > Variant details > Edit details. Watch the video tutorial on Variant details.
Yes, you will have to provide products details such as style, colour, material, size etc. You can pick one detail for each category. Please choose the most relevant details that suit your products.
Once you have listed an item on your profile, you may need to wait for TAC administration team to review and approve your listing. Your product will be displayed once it has been approved. If your listing is not approved you will receive and email notification explaining the reason(s) the listing was not approved so you can make changes.
Your listed item will be displayed as long as you are subscribed to TAC. The amount of listings permitted are subject to changes in your membership plan i.e. upgrades/downgrades. For more information kindly visit TAC membership table.
The Accessory Circle is exclusively for accessories and decorations. Sellers may only list the types and amount of products permitted according to our services and membership plans.
You can find this by logging into your Seller Profile > Products > Product listing > More action > Add product by csv > There you will find instructions and example files to download and work with.
When listing a new product, under the Inventory details, set the quantity. If the product is already listed and you want to change the quantity, click Products > Products Listing > ... (3 dots on the right of the product you want to edit) > EDIT > Variant details > Edit details > Quantity.
You can upload multiple products and photos at once using a CSV file.
Go to your product listing page, locate the product that you wish to withdraw from sale, click "action..." and "delete".
If your item is sold out, it will still count towards your allowance of listed items. If you have reached your limit, please delete a sold out item so that you can add another item.
A normal product is a physical product (like a bag), a digital product is not physical (like event tickets or course booking).
When signing up as a member, all sellers are also required to register a PayPal account (www.paypal.com) in order to receive payments from TAC. Add your PayPal email address in your seller panel at Profile > Payment Details > Payment method > PayPal
Sales payment will be transferred to your PayPal account within 28 days after a customer has made payment for the item.
You are required to register a PayPal account. Sales payment will be transferred to your PayPal account only. If you are in a location where PayPal is not available, we can pay by bank transfer (fees apply).
Sales information will be shown on your seller dashboard.
If a customer wants to return an item, you must notify TAC admin as soon as possible so that we can log the return in our system. When an item is returned, and you accept the return (in line with your return policy), then the refund will be processed. You will need to authorise the refund in your seller panel. Read more about returns and refunds below.
Sellers are required to mark "fulfilled" (button at the end of the order page) once and item has been shipped and fill in courier and tracking information for the buyer to track. Please be aware that sellers will get reviews from shoppers. TAC encourages you to neatly package all purchases and include a small note to enhance the overall shopping experience. Speedy shipping will also be an added advantage.
Yes. We recommend that you make use of attractive packaging for your products. To prevent damage during transportation, place the packaged item inside a solid cardboard box with double walls. You may also include bubble wraps and other materials to provide extra cuishoning.
You can use any courier service, but it must be a tracked delivery. We also recommend insuring your parcel for added protection.
There is a default shipping cost already set up for all products to the most popular locations. Please use the guidance below if you wish to set your own shipping fees for different countries and different product sizes.
If you have added the Etsy package to your account, the shipping costs are fixed according to the default shipping cost tables. If you set up your own shipping on TAC this will be added to Etsy as well.
Click HERE to view the default shipping cost table
We recommend that you choose up to 3 different box sizes that can be used to ship your products, this will make it much easier to enter the shipping rates. For example, you might use small (25 x 25 x 25 cm), medium (40 x 40 x 40 cm), and large (60 x 60 x 40 cm) boxes.
The shipping rates must be set by weight and you will need to calculate the volumetric or dimensional weight (DIM weight) of your packages in grams (g). This takes into account the amount of space that a box will take up when being shipped.
An approximate calculation you can us is to multiply the height x length x width of the box in centimetres (cm) and divide by 5 e.g. For a box with measurements 25 x 25 x 25 cm --> 25 x 25 x 25 = 15625 --> then divide by 5 --> 15625/5 = 3125 g.
The Accessory Circle is an international marketplace for selling and buying accessories and related goods. This means that your customer could either be in the same country as you, or anywhere on the planet. To make sure that the correct shipping rate is applied when a customer buys one of your products, we have set up shipping zones. These zones are single countries and groups of countries for which you can set different shipping rates. For example, a buyer and seller located within the same shipping zone (e.g United Kingdom) automatically benefit from lower shipping rates than a buyer located in Australia and a seller located in Italy.
By default, the shipping by prices are set up according to our 11 core shipping zones: ‘United Kingdom’, ‘Ireland’, ‘France’, ‘Germany’, ‘Spain’, ‘Italy’, ‘Switzerland’, 'UAE', ‘USA’, ‘Canada’, ‘Australia’, and ‘Rest of Europe’. You can change the shipping cost and shipping zones whenever you want in your shipping configuration.
You will need to set the shipping rate for each size of box for each shipping zone that you choose to ship to. You will need to contact your courier to find out the approximate cost of shipping each box size to each shipping zone. For each shipping zone, enter the dimensional (DIM) weight for each box size and the shipping rate that you will charge. (The weight must be entered as a range, so make sure the range includes the dimensional weight that you have worked out for that size of box, for the example above the range could be 3000 g - 4000 g as this includes the calculated DIM weight of 3125 g). Once you have set up your shipping rates you can just enter the volumetric weight as the item weight under 'Shipping details' when listing your product and the shipping rate will be calculated automatically at checkout.
No. The customers will have to pay for import taxes if they occur.
You can set your own dispatch time in your seller profile.
We recommend you to insure the items with your selected courier in case of damage or loss. Most couriers provide such options, please contact them to find out.
You can print out a shipping label from the order page of the seller panel.
Yes, you must ship using a trackable service and enter delivery information including the name of the delivery company, the tracking number, and other particulars pertaining to the order into the website within 3 business days after the date of the confirmation (excluding pre-order and direct delivery/collection in person).
Please contact your courier company and the customer to resolve any shipping issues.
Whenever a question is asked about your item, you will be able to respond and communicate via TAC direct messaging.
Yes. You will receive an email as soon as any of your items are purchased.
We advise that you stay in contact with the buyer until you receive the returned item.
Messages between Buyers and Sellers will be monitored by TAC to avoid any future disputes.
Sellers are responsible for their own policies regarding refunds, exchanges, and returns. You are expected to clearly state your policies regarding returns and refunds in your shop policies, including: Whether or not you accept returns; The time frame in which you may accept a return; Who will pay for the cost of return postage for any items that are sent back to you. If you enter into a transaction with a buyer that is located in the European Union, you are subject to comply with the EU Directive on Consumer Rights.
For any dispute cases we advise that you contact our Customer Service Centre at email@example.com where our Customer Service Team will be happy to assist you as soon as possible and resolve any problems or concerns.
TAC Customer Service Team will be happy to assist if you are facing any problems or seeking advice in certain cases. Kindly contact TAC Customer Service Centre at firstname.lastname@example.org
You must notify TAC admin when a buyer requests a refund and immediately you receive the returned item.
Any returned items will be sent from the buyer directly to you.
Kindly ask for the tracking number from the buyer and check with the courier company if necessary.
Unfortunately exchanges are not possible at the moment. The buyer will have to return the purchased item and purchase the new item.
Kindly ask the buyer to ship returns using a tracked and insured delivery method. If an item is lost or damaged on the way back to you, the return should not be accepted and the buyer will have to claim their insurance to cover the cost of item.
If the item is faulty, damaged, or the wrong item was sent, the seller will pay the return shipping. For any other returns, the buyer will pay the return shipping fee.
If the buyer returns an undamaged item and it is damaged in transit, it will be the responsibility of the buyer to settle the damages.
Sellers shall take measures to guard against 'wear and return' situations through the use of prominent, non-replaceable labelling that allows the buyer to try on the product unhindered, but that would need to be removed before general use. As such the seller may reject a product for return if it is not returned by the buyer in a new and unused condition. i.e with the labels still attached in their original positions (we advise you to take photographs of the labelling before shipping the product).
THC tutorial videos
If you need some extra help setting up and using your shop, watch our video tutorial series. All videos have subtitles, you can enable them by clicking on 'CC' in the video player and selecting 'English'.